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FAQs regarding DNA raw data file
- I have raw data files from multiple companies which one should I upload and in what format?If you have your raw data file from more than one company please follow the order of preference as 23andme> Ancestry DNA> Family Tree DNA> Living DNA etc. We accept files in .txt or .zip format.
- Which raw data providers do you accept?
We accept 23andMe, Ancestry DNA, FTDNA, My Heritage, Genes for Good among other. Click here to view the complete list. If your raw data provider does not feature on this list drop us an email at email@example.com and we will get back to you
- How can I delete my raw data?
You can delete your DNA raw data file by yourself from your Xcode account dashboard. Click on your order number in the dashboard present under the “MyAccount” section. There, you will see an “X” mark right next to your raw data file. Click on the mark to delete your raw data file permanently. You can also select the “Delete Uploaded File(s)” button present under the upload section, to delete your file.
If you are still unable to delete your data, please send an email to firstname.lastname@example.org and our support team will help you to delete your DNA raw data on your behalf.
- Can I buy the reports now and upload my DNA raw data file later?
Yes, you can order the reports now and upload your DNA raw data file as per your convenience.
Do you have your DNA raw data from 23andMe, AncestryDNA, FTDNA, MyHeritage?
Upload your DNA raw data to Xcode Life to claim this New Year offer!
Have any queries? Reach out to us at email@example.com.