Watch the tutorial here: https://www.youtube.com/watch?v=teSwuEF6tSI
If you have your raw data file from more than one company please follow the order of preference as 23andme> AncestryDNA> Family Tree DNA> LivingDNA etc. We accept files in .txt or .zip format. Please note that DNA raw data is typically a .txt file of size 15-17 MB or a zip file of size 5-7 MB. Make sure you upload the correct format of your raw data file.
We accept Whole Genome data for report generation. Please note the following when you upload your Whole Genome raw data file:
Choose the "Whole Genome sequencing file (VCF)" option as your raw data provider on the product page.
You will be charged an additional $20 for report generation Whole Genome raw data on account of the extra data processing required.
Yes. If you don't immediately have your raw data file, you can still buy our reports and upload it whenever you receive your test results. There is no deadline for uploading your raw data file.
The option to select a raw data provider or the format has been put up only for user convenience. It would not affect your results in any way. For example, if your raw data format is 23andMe, and you have selected Ancestry DNA by mistake, you will still get the correct reports.
Please write to us at email@example.com and we will look into this right away.
The information contained in the report is curated from peer-reviewed studies, and based on the number of risk variants present in your DNA raw data file, the genetic risk of a particular condition is indicated as likely low, medium, or high.
Please note that ancestry DNA tests are not diagnostic in nature. Only an exome test is clinically certified to diagnose conditions.
No. We do not share customer raw data or any other kind of information with third party companies even anonymously.
You can delete your raw data directly from your account.
Some of the genes analyzed are intergenic (between genes), and thus we do not include gene names in the genes analyzed section. However, we routinely update our reports and we will look into adding terms like intergenic instead. If you need further clarifications please write to us at firstname.lastname@example.org
What if I purchase the reports and you are unable to process my file?
In the rare event that your file is not processable by us, we will refund the amount.